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Landmark Parking - Customer Satisfaction Survey

Parking Facility - General Services

Dear Valued Customer:

As a measure of our service and as a commitment to our goal of continuous improvement, we would like to invite you to take a moment and complete the following survey.

Landmark Parking takes pride in the operation and appearance of its facilities, as well as the level of service provided to our customers. We encourage customer feedback at all times whether simply a comment or a suggestion to improve our overall service.

Thank you for choosing Landmark Parking and for taking the time to let us know how we are doing.

The Management & Staff - Landmark Parking, Inc.

You can complete the form below and submit on-line, or click here and print a copy of this survey and fax to us at 410-837-7405.

On-Line Survey

Facility:

Date:

// (EX: 08/26/05)

Customer:

Company:

Phone:

(Optional)

Please Choose Below As Applicable:


	General Facility
1.		-	Overall appearance of the facility (Sound structure, lighting, etc)
2.		-	Accessibility to walkways, Stairways and elevators (inc. Handicap accommodations).
3.		-	Condition of stairways, elevators, etc.
4.		-	Signage (Parking areas, restrictions, directions, etc.)
5.		-	Posting of rates, policies and regulations.
6.		-	Overall cleanliness of facility.

	Personnel
1.			Overall appearance of staff
2.			Friendly service and assistance
3.			Knowledgeable (Policies and procedures, rates, specials, general area, etc.)

	Other
1.			General security of facility (Staff awareness, controlled access vs. general access to the public)
2.			Special Security (Onsite security staff)
3.			Parking equipment ease of use (Ticket machines, payment centers, etc.)
4.			Administrative Services (Obtaining monthly parking permits, payment reconciliation, problem resolution, etc.)

	Additional Comments